At FIXMYPC, we believe in providing our customers with the highest level of satisfaction, and we stand behind the quality of our products. However, we understand that there may be circumstances where a customer may need to return a product. Therefore, we have a comprehensive return policy in place to ensure that our customers have a hassle-free and transparent experience when it comes to returns.

Here are the details of our return policy:

• For products purchased in-store or online, customers can return the product within 24 hours of purchase for a full refund or exchange. The product must be in its original packaging, with all accessories and manuals included.
• Products that are damaged or defective upon receipt will be replaced or repaired at no cost to the customer.
• Products that are not defective, but have been opened and used, may be subject to a restocking fee.
• Software and consumables (such as ink cartridges and batteries) are not eligible for return, unless they are defective.
• Custom-built computers & Laptops (branded, new, used or Refurbished) are not eligible for return.
• Refunds will be issued in the original form of payment, and will be processed within 5-7 business days of the product being received and inspected by our team.

We strive to make the return process as simple and straightforward as possible for our customers. If you have any questions about our return policy or need to initiate a return, please contact us and we will be happy to assist you.